Refund Policy

This Refund Policy explains how cancellations, credits, returns and refunds are handled when you pay PV SUNSOLUTIONS LIMITED, trading as The Current App ("Current", "we", "us" or "our"), or when you pay an independent studio using the Current platform.

It should be read with our Terms & Conditions and any studio-specific terms displayed before purchase. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.

For Current software fees shown on a studio proposal, order form or Current invoice, the seller is PV SUNSOLUTIONS LIMITED. For a class, introductory offer, class-credit pack, membership, digital-access period or store product, the seller is normally the studio identified on the booking page, checkout or receipt. Current provides the booking and payment technology but does not deliver the studio's underlying class, service or product.

Refund decisions for studio purchases are therefore made under this policy, the studio's disclosed cancellation or returns terms, and applicable law. Current may provide the studio with the technical tools to issue the refund or restore a credit.

A studio can cancel or change its Current service in accordance with its proposal, order form or other written agreement. Unless that agreement says otherwise, cancellation stops the next renewal and service continues until the end of the period already paid for.

Fees for a billing period that has already started are generally non-refundable. We will, however, review a request involving a duplicate or incorrect charge, a material service failure that we cannot remedy within a reasonable time, an agreed service credit, or a cancellation or refund right required by law. Any approved refund may be reduced to reflect service already supplied where the law permits.

Each studio sets a cancellation cutoff for its classes. The applicable window is shown in the booking flow or otherwise communicated by the studio. If a client cancels at or before that cutoff, the normal outcome is a full refund of the cash attributable to that booking or restoration of the credit used to book it. If a client cancels after the cutoff or does not attend, the payment or credit may be forfeited and no refund may be due, subject always to applicable law.

If a class is cancelled by the studio, the studio will normally restore or provide a replacement class credit and may instead issue a cash refund where its terms or applicable law require it. Contact the studio if the offered remedy is not suitable or if you believe a cash refund is legally due.

Introductory offers and prepaid packs may have eligibility rules, location restrictions and expiry dates disclosed at purchase. Used or expired credits are not normally refundable. A studio may approve a refund for wholly unused credits, a duplicate purchase, a service it cannot provide, or another circumstance covered by its terms or applicable law.

Where a client has opted into automatic pack renewal, cancelling auto-renew stops future renewal charges. It does not normally refund a pack already issued or affect valid unused credits before their stated expiry date.

A client may cancel future membership renewal using the account controls provided or by contacting the studio. Unless the studio's terms or applicable law say otherwise, cancellation takes effect at the end of the current paid period, future charges stop, and charges for a period that has already begun are not refunded merely because some access or credits were unused.

We or the studio will review duplicate or incorrect renewal charges, a renewal taken after an effective cancellation, a material failure to provide the paid service, or another statutory refund request. Separate digital-access periods are charged for the period shown at checkout; they do not automatically renew unless the checkout expressly says that they do.

Returns for merchandise are handled by the selling studio under the returns information shown in its store. The studio will honour any statutory cooling-off or change-of-mind right that applies to an online purchase. Outside such a right, a completed purchase is not refundable simply because the customer no longer wants it unless the studio offers that option. This does not affect legal rights relating to faulty, damaged, misdescribed, missing or undelivered goods.

Where a return is approved, the studio may require the item to be unused and returned within the stated period. Original delivery charges and return costs are handled under the studio's terms and applicable law.

For a studio purchase, contact the studio shown on the booking page or receipt first. Include the account email, purchase date, class or product, amount, currency, payment or booking reference, and the reason for the request. Do not send full card details.

For a Current software fee, or if you cannot identify or reach the studio, email support@thecurrent.app with the same information. We will acknowledge the request and either review it or route it to the responsible studio.

Approved card refunds are submitted to the original payment method and in the original currency. We or the studio will submit an approved refund without undue delay. Banks and card networks commonly take approximately 5–10 business days after submission to display the funds, although the exact timing is outside our control.

A refund cannot be sent to a different card or bank account solely on request. If the original payment method is closed, the customer's bank normally routes the refund and should be contacted for assistance.

Please contact the studio or Current promptly about an unrecognised, duplicate or disputed charge so it can be investigated. This does not remove any right to contact your bank or card provider. Fraudulent refund or chargeback requests may lead to account restriction and may be reported where required by law.

Mandatory consumer protections continue to apply. Depending on the buyer, seller, product and circumstances, these may include cancellation rights for an online purchase and remedies where a service or digital service is not supplied with reasonable care, is not as described, or cannot be provided. Exceptions or deductions may apply where a service was requested to begin during a cancellation period or has already been fully performed.

We may update this policy to reflect changes to the Platform, studio payment options or the law. The latest version will be posted here with its effective date. Questions about this policy can be sent to support@thecurrent.app.